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DM1000™ Digital Mailing System Operating Guide
SV60951 Rev. B 10-5
Envelope(s) not seal-
ing properly
Envelope flap dimensions
are not within the accept-
able range.
Use envelopes with flap depths between 1" and
3 7/8"
(25.4 mm and
98.4 mm).
Seal Only mode is
not working.
Flap moistening bottle is
ou
t of E-Z Seal® Sealing
Solution.
Refill flap moistening bottle with E-Z Seal® Sealing
Solution.
Sealing solution is
le
aking.
Solution bottle cap not
secured tightly.
Tighten the solution bottle cap.
Solution was poured
dir
ectly into the tank or
there is a leak in the solu-
tion tubing.
Call the help desk. Refer to the Pitney Bowes Contact
Information List in this guide for more information.
Envelope Sealing Problems
Description Possible Causes Solution
Flap Depth
- DM Series 1
- Digital Mailing System 1
- Alerting Messages 4
- FCC Compliance 4
- FCC Compliance of Modem 5
- Table of Contents 7
- 1 • Read This First 11
- What’s in this 12
- Information 12
- What You Need 13
- U7PS Power 15
- SV60951 Rev. B 17
- Introducing the 18
- DM Series™ 18
- Mailing System 18
- Features and 18
- Benefits 18
- U7PS Power Stacker 19
- Mail Machine Interface 19
- INVIEW™ Accounting 20
- Budget Manager 20
- Business Manager 20
- Parts of the 21
- 2 - 6 SV60951 Rev. B 22
- Interior 23
- The IntelliLink® 25
- Control Center 25
- 2 - 10 SV60951 Rev. B 26
- SV60951 Rev. B 2 - 11 27
- 3 • Mail in a Minute 29
- Preparing Your 30
- Running the 31
- Printing 32
- Postage Tapes 32
- 4 • Running Mail 33
- Applying 35
- Postage and 35
- Running Mail 35
- Determining 36
- Chart B - Postage Tape Mode 37
- Chart D - Permit Mail 37
- Preparing 38
- Your Mail 38
- About Running 38
- Tips on Feeding 40
- About Printing 41
- Selecting 42
- Mode and 42
- Mode Selection: 43
- Key in Postage 43
- WOW® - Weigh 43
- On-The-Way® 43
- Weigh First Piece 44
- Differential 44
- Weighing 44
- SV60951 Rev. B 4-13 45
- Attached Scale 46
- Seal Menu 46
- Time and Date 47
- Stamping 47
- Selecting or 48
- Deselecting 48
- Deselecting an 49
- Selecting ZIP 50
- Codes and Zones 50
- Selecting a 51
- Smart Class™ 51
- SV60951 Rev. B 4-21 53
- Electronic 54
- Services 54
- Services Before 55
- Printing Postage 55
- Services After 56
- IMPORTANT: Perfo 57
- SV60951 Rev. B 4-27 59
- SV60951 Rev. B 4-29 61
- Customer 62
- Reference 62
- Number (ERR) 62
- SV60951 Rev. B 4-31 63
- Off-Line 64
- Electronic Return 64
- Receipt (ERR) 64
- Postage or 65
- Changing 65
- Clearing the 66
- 5 • Mailing System Setup 67
- Setting the 71
- Date and 71
- Setting Up a 72
- Supervisor 72
- Password 72
- Lock Code 72
- Setting Up 73
- SV60951 Rev. B 5-9 75
- Destination if New 76
- BMC Intra ZIP 76
- Confirm Svc 76
- Scale/Rates: 77
- Smart Classes 77
- Weight Class/+Fees 79
- Scales/Rates: 80
- Auto Rate Large 80
- Envelope 80
- SV60951 Rev. B 5-15 81
- SV60951 Rev. B 5-17 83
- Configuring 85
- Defining 87
- Defining Custom 88
- Preset Values 88
- Store Advance 89
- Date in a Custom 89
- Editing Custom 90
- Viewing 90
- Renaming, or 90
- Deleting Presets 90
- Creating 91
- SV60951 Rev. B 5-27 93
- Barcode 95
- Default Scan 96
- Adding Barcode 97
- Prefixes 97
- Combining 98
- Barcodes 98
- Setting 98
- Auto-Enter 98
- 6 • Adding Postage 100
- Connection 101
- Alternatives 101
- USPS Rekey 101
- Requirements 101
- 6-4 SV60951 Rev. B 102
- USB Ports 102
- SV60951 Rev. B 6-7 105
- 7 • Standard Accounting 107
- Navigating 108
- Overview of 109
- Accounting 109
- Using the 109
- Account Setup 109
- Procedures 109
- Creating a New 111
- Subaccount or 111
- Subsubaccount 111
- Messages 111
- SV60951 Rev. B 7-7 113
- Transferring 115
- Account 117
- Structure and 117
- Hierarchy 117
- 8 • Reports 119
- Viewing a 120
- Printing a 120
- Single Account 121
- Multi-Account 122
- Summary 122
- External Printer 123
- Last Five Refills 124
- Confirmation 125
- Services Report 125
- (System Printer 125
- Required) 125
- System Set Up 127
- SV60951 Rev. B 8-11 129
- Description Effective 131
- 9 • Maintaining and Updating 133
- Items to Keep 134
- Cleaning the 134
- Exterior 134
- Maintenance 135
- E-Z Seal 136
- Sealing 136
- Solution 136
- Printer 137
- 9 - 6 SV60951 Rev. B 138
- Good Quality Test Pattern 138
- Poor Quality Test Pattern 138
- Replacing the 139
- Ink Cartridge 139
- Changing the 141
- Printhead 141
- Wiper Blade 143
- Assembly 143
- Performing 144
- Updates or 144
- Features 144
- 10 • Troubleshooting 145
- Ink Waste Tray 147
- Full Warning 147
- Envelope Sealing Problems 148
- Envelope Feeding Problems 150
- Tape Feeding Problems 154
- Weigh-On-The-Way® Problems 159
- Printing Problems 160
- Postage Refill Problems 162
- SV60951 Rev. B 10-19 163
- 11 • Supplies and Options 165
- Consumables You Can Order 166
- Services Labels 167
- Accessories 167
- You Can Order 167
- 12 • Specifications 169
- Equipment Specifications 170
- SV60951 Rev. B 12-3 171
- Accounting Features 172
- Mailing Materials 172
- SV60951 Rev. B 12-5 173
- 3.5 in. 173
- A • Glossary 175
- SV60951 Rev. B A - 3 177
- SV60951 Rev. B A - 5 179
- *sv60951revb* 186
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